Family Moving LLC Privacy Policy

Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter " Personal Information ") is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.

We process personal information as described in this Privacy Policy and as permitted by applicable law. Consent to receive SMS messages is obtained separately and is not inferred from website use.

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions. 

We collect two categories of information:

1.Non-Personal Information

We may collect aggregated information about website use, such as pages viewed and general browsing activity, that does not identify individual users. We use this information to understand website performance and improve the user experience.

2. Personal Information

We may collect the following personal information:

• Contact and Service Information: Information you provide, including your name, email address, telephone number, pickup and delivery addresses, requested moving dates, and details about your moving needs.

•  SMS Consent Information: When you agree to receive text messages, we maintain records of your consent and any subsequent opt-out requests. These records may include your telephone number, the date and method of consent, and the consent disclosure presented to you.

•  Device and Website Usage Information: Information collected through your use of our website, such as your IP address, browser type, operating system, and browsing activity. Some of this information may identify you or be associated with your personal information.
  

We use personal information to respond to inquiries, prepare estimates, schedule and coordinate moving services, provide customer support, process service-related records, improve our website, and meet applicable legal obligations.

We may share information needed to perform these functions with service providers that assist with website hosting, data storage, communications, and moving services. These providers may use that information only as necessary to provide services on our behalf.

We may disclose information when required by law or when reasonably necessary to investigate fraud, protect safety, resolve disputes, or defend our legal rights.

SMS Privacy and Mobile Information

Mobile phone information will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

SMS opt-in information and consent records will not be shared with third parties or affiliates for their own messaging campaigns. Providers that support delivery of our text messages may process the information only to provide that service on our behalf.

These SMS privacy protections apply to all sharing provisions in this policy, including provisions concerning marketing, affiliates, subcontractors, and corporate transactions.

You may request to:

1.  Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information.
   
2. Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format.
   
3. Request rectification of your personal information that is in our control.
   
4. Request erasure of your personal information.
   
5. Object to the processing of personal information by us.
   
6. Request to restrict processing of your personal information by us.
   
7. Lodge a complaint with a supervisory authority.
   
   

However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements.

If you wish to exercise any of the aforementioned rights, or receive more information, please contact Family Moving LLC using the details provided below:

(888) 454-2191

info@familymovingnj.com

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations.

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.

A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.

The Site uses the following types of cookies:

a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;

b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in;

c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We also use Google tracking tools to collect information about your use of the Site. These Google tracking tools collect information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google tracking tools only to improve our Site and services. The Google tracking tools we use collect the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. Google tracking tools use “Web beacons,” “tags,” and “pixels”, which are electronic files used to record information about how you browse the Site. We do not combine the information collected through the use of Google tracking tools with personally identifiable information. Google’s ability to use and share information collected by Google tracking tools about your visits to this Site is restricted by the Google Analytics Terms of Use, Google Tag Manager Terms of Use ,  and the Google Privacy Policy.

Learn more about Google Tag Manager ,  Google Analytics, or Google Search Console.

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to.

This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy.

We take great care in implementing and maintaining the security of the Site and your information. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.

If you opt in, Family Moving LLC may send text messages about your moving inquiry, estimates, scheduling, pickup, delivery, and customer service. Promotional text messages will be sent only if you separately provide the required consent.

Message frequency varies based on your inquiry and services. Message and data rates may apply.

To stop receiving text messages, reply STOP. After opting out, you may receive a final message confirming your unsubscribe request. Additional text messages will not be sent unless you opt in again.

For assistance, reply HELP, call (888) 454-2191, or email info@familymovingnj.com.

SMS consent is voluntary and is not a condition of purchasing services. Mobile carriers are not liable for delayed or undelivered messages.



For information about how we handle personal information, visit https://www.familymovingnj.com/privacy-policy.

We may communicate information about our services through channels permitted by applicable law and your communication preferences.

Promotional SMS messages require separate express written consent covering marketing messages. Consent to receive moving updates or customer service texts does not authorize promotional SMS messages.

You may unsubscribe from marketing emails using the unsubscribe instructions in the email. You may unsubscribe from SMS messages by replying STOP. Opting out of marketing emails does not automatically opt you out of SMS messages, and opting out of SMS messages does not automatically opt you out of email communications.

We do not share mobile phone information or SMS consent with third parties or affiliates for marketing or promotional purposes.

We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at info@familymovingnj.com.

Updates to this Privacy Policy do not create or expand consent to receive SMS messages. Where additional consent is required, we will obtain it separately. We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section.